The Importance of Building Rapport

I always thought that was a strange word, rapport. What does it mean? The dictionary says rapport is “a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well”. As […]

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Person-First or Identity-First?

One of the very first things we learned when I was in my first semester of OTA school was to use “person-first” language rather than “identity-first” when referring to our patients. We were told that to use “identity-first” (identifying a […]

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5 Ways to Cope with Changes in Routine

We all thrive off of routine in our lives. But what about when something unexpected happens and your plans have to *gasp!* CHANGE?!?? You can be as proactive as you want, and plan ahead all you want, but sometimes the universe just feels like throwing a wrench in your day.

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